Privacy & Data Protection
7game8 Privacy Policy
At 7game8, your privacy is not an afterthought — it is built into everything we do. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a registered player on the Philippines' most trusted online casino platform.
How 7game8 Protects Your Privacy
We are committed to transparent data practices, strong security controls, and giving you full visibility over your personal information at every step.
End-to-End Encryption
All data transmitted between your device and 7game8 servers is protected using TLS 1.3 encryption. Your login credentials, payment details, and personal information are never sent in plain text — ever.
We Never Sell Your Data
7game8 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. Your information is used solely to operate and improve your experience on our platform.
Full Data Subject Rights
As a 7game8 player, you have the right to access, correct, export, or request deletion of your personal data at any time. Submit a data request through our 24/7 live chat or by emailing our support team.
Marketing Opt-Out Anytime
Promotional emails and SMS notifications from 7game8 are entirely optional. You can opt out of all marketing communications at any time via your account settings or by contacting our support team directly.
Secure Data Storage
Personal data collected by 7game8 is stored on secured servers with strict access controls, regular security audits, and intrusion detection systems. Only authorised personnel with a verified need can access player data.
Clear & Plain Language
We write our privacy notices in plain, readable English. You should always know exactly what data we collect and why. If anything in this policy is unclear, contact our support team and we will explain it to you personally.
Full Privacy Policy
This Privacy Policy ("Policy") explains how 7game8 ("the Platform", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of players and visitors ("you", "your") who access or use the 7game8 website and related services. This Policy forms part of our Terms & Conditions and should be read in conjunction with them.
Introduction
7game8 is the Philippines' trusted online casino and sports betting platform, serving Filipino players across Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond. We take the privacy of our players seriously and are committed to handling your personal data responsibly, transparently, and in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
This Policy applies to all personal data collected by 7game8 through our website, browser-based platform, Progressive Web App (PWA), customer support channels, and any other touchpoint through which you interact with us. By registering a 7game8 account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
If you have any questions about how 7game8 handles your personal data, you are always welcome to reach our support team via 24/7 live chat or email. We will respond to all privacy-related enquiries within 2–4 hours.
Data We Collect
7game8 collects personal data through several channels: directly from you when you register or interact with the platform, automatically through your use of the platform, and — where necessary — from trusted third-party verification partners. The categories of personal data we collect include:
2.1 Registration & Identity Data
When you create a 7game8 account, we collect your full name, date of birth, email address, mobile phone number, and a chosen username. This information is required to create and manage your account, verify your identity, and ensure you meet the minimum age requirement of 21 years as mandated under applicable Philippine online gaming regulations.
2.2 Identity Verification (KYC) Documents
As part of our Know Your Customer (KYC) process — required under anti-money laundering (AML) regulations applicable to online gaming platforms in the Philippines — we may collect copies of government-issued identification documents such as your Philippine National ID, passport, UMID card, driver's licence, SSS or GSIS card. We may also request proof of address (e.g., a utility bill or bank statement) and, in some circumstances, proof of source of funds.
2.3 Financial & Transaction Data
We collect records of all deposits, withdrawals, wagers, and bonuses associated with your 7game8 account. For payment processing purposes, we may collect details of your GCash account, Maya (formerly PayMaya) account, BPI or BDO online banking credentials (handled securely by our payment partners), Metrobank account details, Coins.ph wallet, or other payment instrument details. We do not store full payment card numbers on our servers.
2.4 Usage & Behavioural Data
We automatically collect data about how you use the 7game8 platform, including pages visited, games played, betting patterns, session duration, device type, browser type, operating system, IP address, and approximate geolocation derived from your IP address. This data is used to optimise the platform, detect fraud, and personalise your experience.
2.5 Communications Data
When you contact 7game8 via live chat, email ([email protected]), or any other support channel, we collect and retain records of those communications, including timestamps, the content of messages, and the resolution of any issues raised.
| Data Category | Examples | Required? |
|---|---|---|
| Identity | Full name, date of birth, email, phone | Yes — to register |
| KYC Documents | National ID, passport, proof of address | Yes — before first withdrawal |
| Financial | GCash number, transaction history | Yes — to process payments |
| Usage | Games played, IP address, session data | Automatic — can be limited via cookies |
| Communications | Live chat logs, support emails | When you contact support |
How We Use Your Data
7game8 uses your personal data only for the purposes described in this Policy. We do not use your data in any way that is inconsistent with the purpose for which it was originally collected without first obtaining your consent. The primary purposes for which we use your personal data are:
- Account creation and management: To register your 7game8 account, verify your identity, manage your login credentials, and maintain your account settings and preferences.
- Payment processing: To process deposits and withdrawals via GCash, Maya, BPI, BDO, Metrobank, 7-Eleven CLiQQ, GrabPay, USDT TRC20, and Coins.ph, and to maintain accurate records of all financial transactions on your account.
- Regulatory compliance: To fulfil our obligations under applicable Philippine gaming regulations and AML legislation, including KYC verification, transaction monitoring, and the reporting of suspicious activity to relevant authorities where required by law.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering, and other prohibited activities on the 7game8 platform.
- Customer support: To respond to your queries, resolve disputes, and provide you with assistance through our 24/7 live chat and email support channels.
- Platform improvement: To analyse usage patterns, identify technical issues, test new features, and continuously improve the performance, security, and user experience of the 7game8 platform.
- Responsible gaming: To monitor your account activity and, where we identify indicators of problem gambling behaviour, to provide you with responsible gaming resources and tools including deposit limits, session reminders, and self-exclusion options.
- Marketing communications: Where you have explicitly opted in, to send you promotional offers, bonus notifications, and platform updates via email or SMS. You may opt out at any time.
Purpose Limitation: 7game8 strictly adheres to the principle of purpose limitation. Your personal data is collected for specific, explicit, and legitimate purposes and will not be processed in a manner incompatible with those purposes.
Legal Basis for Processing
7game8 processes your personal data on the following legal bases as recognised under the Data Privacy Act of 2012 (RA 10173) and applicable regulations:
- Consent: Where you have given your clear and informed consent for a specific processing activity — such as receiving marketing communications — we rely on your consent as the legal basis. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
- Contractual necessity: Much of the personal data we process is necessary for the performance of our contract with you as a registered 7game8 player — including account registration, payment processing, and the provision of gaming services. Without this data, we cannot fulfil our contractual obligations to you.
- Legal obligation: We are required by Philippine law to collect and retain certain categories of personal data — particularly for KYC/AML compliance purposes — regardless of your consent. This processing is mandated by applicable gaming and financial regulations.
- Legitimate interests: We process certain data on the basis of our legitimate interests as a gaming platform operator, including fraud prevention, platform security, and the improvement of our services — provided these interests are not overridden by your fundamental rights and freedoms.
Data Sharing & Disclosure
7game8 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your personal data only in the following limited circumstances:
5.1 Service Providers
We share personal data with carefully selected third-party service providers who assist us in operating the 7game8 platform. These include KYC/identity verification partners, payment processors and e-wallet providers (including GCash, Maya, and banking partners), game software providers such as Pragmatic Play, PG Soft, Jili, and Evolution Gaming, cloud hosting and data storage providers, fraud detection and security service providers, and customer support platform providers. All third-party service providers are bound by data processing agreements that require them to process your data only on our documented instructions and to maintain appropriate security standards.
5.2 Legal & Regulatory Authorities
7game8 may be required to disclose your personal data to Philippine government authorities, regulators, law enforcement agencies, or courts in response to a lawful request, court order, or where we are legally obligated to do so under applicable Philippine law — including AML reporting obligations. We will notify you of such disclosure where we are legally permitted to do so.
5.3 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of 7game8's business operations, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to your data being transferred.
5.4 Consent-Based Sharing
Where you have provided explicit consent for a specific data sharing arrangement not covered above, 7game8 may share your data on that basis. You retain the right to withdraw such consent at any time.
No Data Selling — Ever: 7game8 will never sell your personal data to third-party advertisers, data brokers, or any other commercial third party. Your data belongs to you.
Cookies & Tracking Technologies
7game8 uses cookies and similar tracking technologies to operate and improve our platform, deliver a personalised experience, and gather analytical data about platform usage. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain personally identifiable information by themselves but may be linked to your account data when you are logged in.
6.1 Types of Cookies We Use
- Strictly necessary cookies: Required for the platform to function correctly. These include session cookies that keep you logged in, security tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
- Performance & analytics cookies: Used to collect anonymised data about how players use the 7game8 platform — such as which games are most popular, where users navigate from, and how long sessions last. This data helps us improve the platform.
- Functional cookies: Used to remember your preferences — such as your chosen language, display settings, or recently played games — so that we can personalise your experience on return visits.
- Marketing cookies: Only set where you have opted in to marketing communications. These help us understand the effectiveness of promotional campaigns and ensure you see offers that are relevant to your interests.
6.2 Managing Cookies
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain categories of cookies may affect the functionality of the 7game8 platform. Strictly necessary cookies cannot be disabled via browser settings without also being unable to use core platform features.
Data Retention
7game8 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The retention periods we apply are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity | Duration of account + 5 years post-closure | AML regulatory requirement |
| KYC Documents | 5 years from account closure | Philippine AML obligations (RA 9160) |
| Transaction Records | 5 years from transaction date | Regulatory and audit requirements |
| Support Communications | 3 years from last interaction | Dispute resolution and quality assurance |
| Usage & Analytics | 13 months on a rolling basis | Platform improvement and fraud detection |
| Marketing Preferences | Until opt-out or account closure | Consent-based |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any individual player. Where deletion is not immediately possible due to technical constraints, the data is isolated and protected from any further processing until deletion can be completed.
Data Security
7game8 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes:
- TLS 1.3 encryption for all data in transit between your device and our servers.
- AES-256 encryption for sensitive data stored at rest, including KYC documents and payment information.
- Multi-factor authentication (MFA) for all internal staff access to systems containing player data.
- Role-based access controls (RBAC) ensuring that staff members can only access the minimum personal data necessary for their specific job function.
- Regular penetration testing and vulnerability assessments conducted by independent third-party security specialists.
- Intrusion detection and prevention systems (IDS/IPS) monitoring for suspicious activity around the clock.
- Data breach response procedures enabling us to detect, contain, and notify affected players of any confirmed data breach within the timeframes required by applicable regulations.
While 7game8 takes every reasonable precaution to protect your personal data, no internet-based platform can guarantee absolute security. You also play a role in keeping your account secure — please use a strong, unique password for your 7game8 account, enable two-factor authentication where available, and never share your login credentials with anyone.
Security Reminder: 7game8 support staff will never ask for your password or OTP. If anyone contacts you claiming to be from 7game8 and asks for your credentials, report it to our live chat team immediately — it is a phishing attempt.
Your Rights
Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by 7game8. To exercise any of these rights, contact our support team via live chat or email and we will respond within the timeframes required by applicable law.
Right to Access
Request a copy of all personal data 7game8 holds about you, including the purposes for processing it.
Right to Correction
Request correction of any inaccurate or incomplete personal data we hold on your account.
Right to Erasure
Request deletion of your personal data, subject to legal retention requirements (e.g., AML obligations).
Right to Object
Object to processing of your data for direct marketing purposes or on the basis of legitimate interests.
Right to Portability
Request your personal data in a structured, commonly used, machine-readable format for transfer to another service.
Right to Withdraw Consent
Withdraw consent for any consent-based processing (e.g., marketing emails) at any time, without penalty.
Please note that certain rights are subject to exemptions under applicable law. For example, we may be unable to delete certain data that we are legally required to retain for AML compliance purposes. Where we are unable to fulfil a request fully, we will explain the reason clearly.
Children & Minors
7game8 is strictly an adults-only platform. Under applicable Philippine online gaming regulations, you must be at least 21 years of age to register an account and participate in any gaming or betting activity on our platform. This age restriction is non-negotiable and is enforced through our KYC verification process.
7game8 does not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered an account on our platform or provided us with personal information without your consent, please contact our support team immediately via live chat or by emailing [email protected]. We will investigate the matter promptly and, upon confirmation, close the account and delete all associated personal data without undue delay.
21+ Only — No Exceptions: 7game8 enforces strict age verification for all players. Any account found to belong to a person under 21 years of age will be immediately suspended, all funds returned where legally permissible, and the account permanently closed. We take the protection of minors extremely seriously.
Third-Party Services
The 7game8 platform integrates with a number of third-party service providers to deliver a complete gaming experience. These include game content providers, payment gateways, and security services. While these third parties may process your personal data as part of their service delivery, they do so under strict data processing agreements and are not permitted to use your data for their own purposes.
Please be aware that third-party services — including game providers and payment processors — have their own privacy policies that govern their data practices. 7game8 is not responsible for the privacy practices of third-party providers beyond what is covered by our data processing agreements with them. We encourage you to review the privacy policies of any third-party services you interact with directly.
7game8 does not embed third-party social media tracking pixels, advertising networks, or data broker scripts on our platform. We do not allow third parties to use your data for targeted advertising purposes without your explicit, informed consent.
Game Providers & RNG: Game software providers such as Pragmatic Play, PG Soft, Jili, and Evolution Gaming may process certain gameplay data (e.g., bet amounts, game results) to ensure fair play and game integrity. This processing is governed by their own privacy policies and our contractual agreements with them.
Changes to This Policy
7game8 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this Policy, we will notify you by posting a prominent notice on the 7game8 platform, sending you an email notification to the address registered on your account, or both — depending on the significance of the change.
The "Last updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how 7game8 protects your personal data. Your continued use of the 7game8 platform following notification of material changes constitutes your acknowledgment of the revised Policy.
Where a proposed change would materially affect the way we process personal data that we have already collected, and where consent is the applicable legal basis, we will seek your fresh consent before applying the change to your existing data.
Contact & Data Requests
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7game8 handles your personal data, please do not hesitate to get in touch with our Data Privacy team. We are committed to responding to all privacy-related enquiries promptly and transparently.
You can reach us through any of the following channels:
- 24/7 Live Chat: Available directly on the 7game8 platform. This is the fastest channel for urgent privacy concerns — our average response time via live chat is under 2 minutes.
- Email: [email protected] — for detailed privacy requests including data access, correction, or deletion. We respond to email enquiries within 2–4 hours, operating on Philippine Standard Time (GMT+8), 365 days a year.
When submitting a data access, correction, or deletion request, please include your registered email address and account username so that we can locate your records efficiently. We may need to verify your identity before processing certain requests in order to protect the security of your account.
Response Timeframes: 7game8 will acknowledge all privacy-related requests within 24 hours and provide a full response within 15 calendar days, or within any shorter timeframe required by applicable Philippine data protection regulations.
Your Privacy Is Protected at 7game8
Now that you know exactly how 7game8 handles your personal data, play with confidence. Over 500 games, instant GCash & Maya deposits, PHP payouts, and 24/7 Filipino support — all on a platform built with your privacy and security at its core. Must be 21 years or older to participate.
Responsible Gaming · 21+ Only · Play Responsibly · Gambling Involves Risk